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Volunteer Victoria: Outstanding Customer Service In The Nonprofit Environment

June 9 @ 9:30 am - 11:00 am

Staying Customer-Focused In The Nonprofit World

About this event

Outstanding Customer Service In The Nonprofit World

The term “customer-focused” isn’t just for business anymore. Establishing a service culture in any organization is one of the most effective ways to boost donor satisfaction, keep your employees happy, and create a healthy work environment that enables your non-profit to thrive.

Join us for this 90 minute interactive ZOOM conversation on figuring out who your organization’s “customers” are and what they want from you. Discover what a customer-centric environment looks like (spoiler: it’s not just about the customers!) and how creating one could be the most important thing you ever do for your organization.

Learning objectives include:

● Knowing the four key elements of service culture

● Who your customers are and what they expect

● Knowing how to recover from a service breakdown

● How to perform a “service culture assessment


June 9
9:30 am - 11:00 am
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Volunteer Victoria


Virtual Session