List of educational opportunities for anyone who is interested in learning more about volunteering and volunteer training in BC.
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Volunteer Victoria: Outstanding Customer Service In The Nonprofit Environment
June 9 @ 9:30 am - 11:00 am
About this event
Outstanding Customer Service In The Nonprofit World
The term “customer-focused” isn’t just for business anymore. Establishing a service culture in any organization is one of the most effective ways to boost donor satisfaction, keep your employees happy, and create a healthy work environment that enables your non-profit to thrive.
Join us for this 90 minute interactive ZOOM conversation on figuring out who your organization’s “customers” are and what they want from you. Discover what a customer-centric environment looks like (spoiler: it’s not just about the customers!) and how creating one could be the most important thing you ever do for your organization.
Learning objectives include:
● Knowing the four key elements of service culture
● Who your customers are and what they expect
● Knowing how to recover from a service breakdown
● How to perform a “service culture assessment
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