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Are You Being Served?

September 23 @ 10:00 am - 11:30 am

$20 – $25
Many would say that the key is to stay customer-focused in the non-profit world.

About this Event

The term “customer-focused” is not just for business anymore. establishing a service culture that speaks to quality in any organization is one of the most effective ways to boost donor satisfaction, keep your employees happy, and create a healthy work environment that enables non-profits to thrive.

Join us for an interactive 90 minute overview on figuring out who your organization’s ‘customers’ are and what they want from you. Discover what a customer-centric environment looks like (spolier: it is not just about the customers!) and how creating one could be the most important thing you do for your organization.

Learning objectives for this remote webinar will include:

  • The four key elements of service culture;
  • Who your customers are and what they expect;
  • How to recover from a service breakdown;
  • How to perform a ‘service culture assessment’.


Frank Atnikov:

Small organizations don’t have it easy. Between juggling stakeholders and clients and chasing reports you can sometimes lose sight of your larger goals. As the founder of Frank Growth Solutions, Frank Atnikov helps bridge the gap between social good and business best practice.

An experienced facilitator, coach and consultant, Frank’s no-nonsense style brings fresh eyes to what’s holding you back. He works with organizations to design functional strategic plans and sustainable strategies to help them grow. His collaborative approach and practical workshops have helped dozens of small businesses, non-profits and entrepreneurs overcome their unique hurdles and flourish.


September 23
10:00 am - 11:30 am
$20 – $25
Event Category:


Volunteer Victoria

Have an upcoming training opportunity? Submit Your Training Opportunity